Connection service and refund terms

Choose your service

Driver Connection: our team reviews your requirements and selects one or more suitable verified driver contacts, up to five, based on your request. You contact them, compare offers and agree your arrangements directly. Our team decides which suitable contacts to send.

Managed Driver Search: our team searches for a suitable driver, confirms availability by phone and coordinates an introduction. Availability is confirmed at the time of matching; final pricing and transportation arrangements are agreed directly with the driver.

Service fees and transport payments

If a GoHaul service fee applies, it is displayed at final confirmation and paid before processing. The fee covers the selected connection service. If no payment is required when you submit, your request proceeds without a GoHaul service fee and will not be charged retrospectively. It is separate from the estimated transport cost and your proposed budget. It is not a vehicle reservation or payment for transportation.

Our estimates guide your budget. Agree the exact load, route, price, payment schedule and other transport terms directly with the driver before proceeding.

Processing and contact delivery

Admins review every request before contacts are released. Processing hours are 8am–8pm West Africa Time. Requests submitted outside those hours are acknowledged and processed during the next working window. We do not promise a particular driver or immediate availability.

Your driver details are sent by email and available through your private request link. Keep that link safe. Tell us promptly if a number is incorrect or the vehicle does not match the agreed requirements so our team can review it and arrange a suitable resolution.

Refunds

If you paid a GoHaul service fee and our team closes your request before delivering the agreed service, or confirms that the drivers supplied were unsuitable, you receive a full refund of that fee. Requests submitted without a service fee have no service payment to refund. Our team records and approves the refund, then the payment provider processes it. We send progress updates; bank credit may take up to 10 business days after provider processing.

The service fee is non-refundable once GoHaul supplies the agreed suitable contacts or completes the managed introduction. Changing your mind, finding another driver or not agreeing a transport price after the service was provided does not automatically qualify for a refund. If you cancel before delivery, contact us so we can review the service already performed and your request.

Questions or issues

Use “Send to GoHaul” on your private request page, or email dispatch@gohaul.com.ng with your request reference. Do not send card details or banking passwords.